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Terms and Policies
We consider, buyers agreeing with the below postage and handling terms before purchase.
NOTE: Most of our courier partners do not deliver to PO Boxes. Please provide physical address (Residential or Business) to avoid any unnecessary shipment delays.

• Orders are generally shipped from our various distribution centres, the next day after full payment is received.
• WOWshopping is working with various couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
• Although every effort is made to fulfil your order according to the ETA (estimated time of arrival) provided, ETA’s may change due to changes in supply, stock availability or circumstances beyond our control.
  If your product has not arrived after the ETA provided, Email your enquiry to Care@WOWshopping.com.au
• All orders on this website are processed within 24 hours from Monday - Friday.
• Dispatch time
• Change of Mind/Returning the product
• Undeliverable Packages
• Inaccurate address
• Unsuccessful Delivery Attempt
• Rejected by Receiver
• Australia Post Guide
• Allied Express Guide
• Undeliverable Post Codes – All Items
• Undeliverable Post Codes – Bulky Items

Dispatch time

We aim to dispatch all products within one working day or max next day, of your full payment being made. If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.
Change of Mind/Returning the product
If you have a change of mind and wish to return your item after receiving it, please note we will need to deduct applicable freight fees from your refund plus a 10% restocking fee will apply. Products being returned, should also be unopened and with original packing to be accepted.

Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care teammember will be in touch.
A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensureyour item to arrive at your door at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to variousreasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state

Sending parcels to other states

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
All items listed in our store are not deliverable to below post codes

Bulky items NOT deliverable to below post codes

• Bulky items are generally over 22kgs.
• All product description displays whether product is Bulky or not!