Shipping & Delivery
Terms and Policies
We consider, buyers agreeing with the below postage and handling terms before purchase(Standard Delivery/Express Delivery).
NOTE: Most of our courier partners do not deliver to PO Boxes. Please provide a physical address (Residential or Business) to avoid any unnecessary shipment delays.
Orders are generally shipped from our various distribution centres, the next day after full payment is received. WOWshopping is working with various couriers to provide the most efficient delivery service with the most reasonable price and quickest service. Although every effort is made to fulfil your order according to the ETA (estimated time of arrival) provided, ETA’s may change due to changes in supply, stock availability or circumstances beyond our control.
If your product has not arrived after the ETA provided, Email your enquiry to Care@WOWshopping.com.au. All orders on this website are processed within 24 hours from Monday - Friday.
- Dispatch time
- Change of Mind/Returning the product
- Undeliverable Packages
- Inaccurate address
- Unsuccessful Delivery Attempt
- Rejected by Receiver
- Australia Post Guide
- FASTWAY Guide
- Allied Express Guide
- TOLL Guide
- Undeliverable Post Codes – All Items
- Undeliverable Post Codes – Bulky Items
We aim to dispatch all products within one working day or max next day, of your full payment being made. If you need to cancel a purchase after the product has been dispatched, note that the postage fee may not be refundable. Additional postage fees may apply for redelivery or redirection requests.
Change of Mind/Returning the product
If you have a change of mind and wish to return your item after receiving it, please note we will need to deduct applicable freight fees from your refund plus a restocking fee will apply. Products being returned should also be unopened and with original packing to be accepted.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch.
A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, the arrangement will be made in advance to ensure your items to arrive at your door at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
Please visit https://auspost.com.au/mypost/track and use the tracking number given to track your item.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Within metropolitan areas of capital cities,
or within the same city or town or environs
|Between a metropolitan area of a capital city and
|Between country locations||4-5 days|
Sending parcels to other states
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
|Melbourne / Brisbane;
Melbourne / Tasmania;
(between metropolitan areas)
|To other interstate locations||Please ask at your local|
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
All items listed in our store are not deliverable to below post codes
|WA||6740||PRINCE REGENT RIVER|
Bulky items NOT deliverable to below post codes
- Bulky items are generally over 22kgs.
- All product description displays whether product is Bulky or not!
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|